Accessibility

Accessibility

Accessibility at Laemmle Theatres

Closed captioning and assistive listening devices, wheelchair and companion seating, and accessible restrooms are available at all six Laemmle theatres. Laemmle Theatres has been part of the Los Angeles community since 1938, and we want every member of that community to be able to see a film with us. This page covers accessibility both at our theatres and on laemmle.com. If something here does not answer your question, contact us and a person will help you directly.

At Our Theatres

Wheelchair and mobility access

All Laemmle locations are wheelchair accessible. Here is how you reach the auditoriums at each one:

  • Royal (West L.A.) — All houses are at grade.
  • Monica Film Center (Santa Monica) — Houses 1 through 4 are at grade. An elevator serves Houses 5 and 6.
  • NoHo 7 (North Hollywood) — All houses are at grade.
  • Town Center 5 (Encino) — A wheelchair lift at the entrance brings you down the few steps to the theatre level. A staff member operates it, so just let someone at the box office know and we will bring you down.
  • Glendale — All houses are at grade.
  • Newhall (Santa Clarita) — Houses 1 and 2 are at grade. An elevator serves Houses 3 through 7 on the second floor.

Every auditorium has designated wheelchair spaces with companion seating directly beside them, so you and the person you came with can sit together. Wheelchair spaces and their companion seats are marked in our online seating charts and can be selected when you buy tickets.

Closed captioning devices

Closed captioning devices are available at every Laemmle location, free of charge. The device is a small caption display on an adjustable gooseneck arm that slips into the cupholder at your seat. You position it wherever it reads comfortably and the captions appear there throughout the film, visible only to you.

Ask any staff member or stop at the box office when you arrive and we will set one up for you. We recommend arriving about ten minutes before showtime so there is time to make sure it is working.

Captions depend on the film itself carrying a caption track. Nearly all wide releases do; a small number of independent and archival titles do not. If captions matter for a specific title, call the theatre or email us ahead and we will check that title for you before you buy.

Assistive listening devices

Assistive listening devices are available at every location, free of charge, from the box office. These deliver amplified sound directly to a headset that you wear during the film.

Service animals

Service animals are welcome at all Laemmle theatres. See our Service Animals page for details.

Accessible restrooms

All Laemmle locations have accessible restrooms.

Two locations are worth noting in advance. At the Monica Film Center, the restrooms are on the ground level, so if you are seeing a film in House 5 or 6 you will take the elevator back down. At Newhall, there are restrooms on both the ground level and upstairs, so whichever house you are in, there are facilities on your level.

When our theatres are staffed

Our box offices generally open about 20 minutes before the first showtime of the day, and phones are answered from that point on. If you call earlier in the day, no one will be in the building to pick up. For anything you need in advance, email accessibility@laemmle.com or support@laemmle.com, or call 310 478 3836.

Just ask us

If you need an accommodation we have not listed, or you are not sure what will work, contact us before you come and we will make arrangements. We would much rather sort it out in advance than have you arrive and find a problem.

On laemmle.com

Conformance status

We are compliant with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C).

Tools and features

  • UserWay Accessibility Widget — a floating menu (bottom-right of every page) for contrast, text size, spacing, cursor, link highlighting, and dyslexia-friendly fonts. Your settings persist across pages via a small preferences cookie.
  • Alternative text for images — film posters, theatre photos, and other meaningful images carry descriptive alt text.
  • Keyboard navigation — menus, filters, ticket selectors, and forms are reachable and operable by keyboard alone.
  • Semantic structure and ARIA — proper headings, landmarks, and ARIA attributes so assistive technology announces content correctly.
  • Color contrast — text and interactive elements meet WCAG 2.1 AA contrast ratios.

Alternative access — we will help you directly

If any feature of this website is inaccessible to you, or you have difficulty buying tickets, viewing showtimes, or finding program information, contact us and we will assist you personally. We will provide the same information, services, and ticketing options by phone, by email, or in person at the box office.

We aim to respond to accessibility inquiries within two business days.

Feedback and reporting barriers

When reporting an issue, please include the page URL, a description of the problem, and the assistive technology and browser you are using. That helps us reproduce and fix it quickly.

Compatibility

  • Current and previous major versions of Chrome, Firefox, Safari, and Edge
  • Screen readers including JAWS, NVDA, and VoiceOver
  • Browser zoom and operating-system magnification
  • Keyboard-only navigation

Assessment and ongoing improvement

  • Periodic automated scans using axe DevTools, WAVE, and Lighthouse
  • Editorial accessibility checking via Editoria11y for content authored on the site
  • Manual review of high-traffic pages and core flows (showtimes, ticketing, locations)
  • Quarterly review of remediation progress and known-issue logs
  • Accessibility built into our ongoing site modernization

Enforcement

We take this seriously. If you believe we have not adequately responded to an accessibility concern, you may contact the California Civil Rights Department (formerly the Department of Fair Employment and Housing) or pursue resolution through the federal channels available under the Americans with Disabilities Act (ADA).

Laemmle Theatres has been part of the Los Angeles community since 1938. Making our films, our theatres, and our website accessible to every member of that community is a core part of who we are.

Last reviewed: August 26, 2026